Shipping policy

Processing Time

All orders are processed within 2–3 business days. Orders placed on weekends or bank holidays will be processed on the next working day.

UK Delivery

Standard Delivery (Royal Mail 2nd Class): 3–5 business days — Free on all orders
Express Delivery (Royal Mail 1st Class): 1–2 business days — £3.99

International Delivery

We ship worldwide. International delivery times vary by destination, typically 7–14 business days. Shipping costs are calculated at checkout. Please note that customs duties and import taxes may apply and are the responsibility of the customer.

Order Tracking

Once your order has been dispatched, you will receive a confirmation email. Tracked shipping options include a tracking reference.

Lost or Damaged Items

If your order arrives damaged or does not arrive within the estimated timeframe, please contact us at hello@shopvellara.co and we will resolve this promptly.